Delhi Metro has seen it all. From commuters complaining of long delays, overcrowded stations to concerns about safety of women, the authorities have come a long way and made it by far the best mode of commuting in Delhi. In a recent survey by the Delhi Metro, over 89 per cent of those surveyed said the services were satisfactory and Delhiites tell us what they think makes their Metro the best.
“Metro has changed the way Delhi lives. It has encouraged more people to use public transport. I don’t deny the fact that it’s overcrowded and it gets tough to commute sometimes because of the delays, but despite that it’s so far the best mode of travelling in Delhi,” says Asha Dhingra, a government employee.
Its ‘cleanliness quotient’ scores over all other modes of travel in the city. “When the Metro had started, I was quite sure that after a few months people will litter garbage everywhere. But surprisingly, the Metro authorities have maintained their standards and it’s commendable how they maintain that level of cleanliness even though thousands use the service every day,” avers Shantanu, a DU student.
Apart from that, most women confirm that Metro makes them feel a lot safer in a city like ours. “My office is in Gurgaon and I would often have problems in commuting as I don’t really feel safe while returning home late. But in Metro, even if there are only a few girls at night, you know you’re quite safe. It has definitely made commuting easier for girls. And a few minutes’ delay can be irritating at times, but overall Metro services are great. Apart from that, if someone misbehaves, you can raise your voice and there are cops everywhere, unlike our local DTC buses which are pathetic,” concludes Radhika, a PR executive.