Patient T. Anitha, whose teeth are now disfigured for life due to negligence on the part of Sravani Super Specialty Dental Hospital, said, “Root canal treatment was done unnecessarily. I spent at least Rs 30,000 towards treatment,” said. “Worse, I suffered immense physical and mental agony. I was unable to speak properly and went into depression,” she said. Ms Anitha had filed a complaint seeking Rs 20 lakh for the mental agony.
A complaint that Ms Anitha had filed with the Nallakunta police (crime no. 228/08 on October 8, 2008) is pending. She had fled the complaint under IPC Sections 420 (cheating), 506 (punishment for criminal intimidation) and 338 (causing grievous hurt) against the hospital. Dr Karthik Reddy denied any negligence on the part of the hospital and has approached the National Consumer Disputes Redressal Commission, which is yet to list the matter. Faulting the forum’s order, Dr Reddy contended that Dr Annapurna from the Government Dental College who filed a report for the forum “isn’t a specialist” on RCT (root canal treatment). “But her report was taken into consideration (by the State Commission) while passing the order.” “We had submitted a report to the Director of Medical Education and the enquiry committee, which showed that there was no negligence. But it was not taken into account,” Dr Reddy said.
Dr Shannu Kumar, a consultant of Sravani Hospital, had filed a third party affidavit in the District Consumer Redressal Forum stating that he had performed the RCT on Ms Anitha on July 7, 2008. Earlier, on December 30, 2011, the District Committee Consumers Disputes Redressal Forum 2 had stated in its order that complainant couldn’t make a case of medical negligence. It said the opinion of the expert committee supported the hospital’s stand. Overturning the District Forum’s decision, the state commission, while ordering the Rs 5lakh compensation, directed that it be paid with nine per cent interest per annum from the date of complaint (July 2009). It directed the hospital to pay Rs 10,000 towards cost of complaint and appeal.