Want word with Akhilesh? Try call centre
To allow accessibility to the common man, UP chief minister Akhilesh Yadav has decided to convert the call centre set up at the during elections for party candidates into a permanent helpline that will take calls from the common man.
In the coming days, the common man will be able to register his complaints/suggestions at the call centre that is manned by about half-a-dozen young men who are all professionally trained.
According to Samajwadi Party spokesperson Rajendra Chaudhary, the call centre was initially established to interact with candidates during the Assembly elections but is now being expanded to receive inputs and suggestions from the people that will help in the day-to-day working of the government and also in formulating policies.
One of young men working at the call centre said that all requests and suggestions made by callers would be put up before the chief minister and if he wanted, he would even call them back for inquiries.
“The idea is to project a people-friendly image of the chief minister and the government and to assure people that they can get in their word with the highest authority. Mr Akhilesh Yadav has assured that he would regularly screen the suggestions/requests made at the call centre,” the young man said.
Before he became chief minister, Mr Akhilesh Yadav was known to answer his mobile phone personally and would promptly respond to SMSes.
However, ever since he took over as chief minister, the paucity of time has forced him to reduce the time spent on his BlackBerry and he no longer replies to SMSes.
The call centre will now fill in the gap and people can leave their numbers if they want a return call.
“Even though the call centre has not yet opened in its new avatar, we have already started getting calls from party workers about officials who are not responding to the people or are seeking money,” the source said.
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