‘Metro high on comfort’
Passengers in a survey have said that the Delhi Metro was the most comfortable mode of commuting in the city.
The survey covered more than 85,000 respondents during the “Customer Satisfaction Week” from July 15 to 21 and again on July 26, at the top 22 Metro stations having the highest ridership/footfalls.
The commuters who took the survey have rated DMRC highest in comfort with 7.42 out of 10 and customer care at 7.38, followed by information dissemination at 7.30.
The topics, which were covered, were availability, accessibility, information, quality of service, customer care, comfort, security & safety and commuter related aspect outside the Metro station.
Among the respondents, 75.8 per cent were males while the rest were females. Many subheads were created for each of these aspects and the commuters were asked to rate the services on the scale — excellent, very good, good, satisfactory and need improvement.
Some of major subheads were modes of access to DMRC system, first and last train timings, frequency of trains, facilities for the disabled and elderly, buying tokens and smart cards, adequacy of lifts and escalators, availability of parking, among others.
Surveys were done on eight crucial aspects of Metro operations and each aspect was made the theme of the survey for one day of each week.
“The findings of the survey reveal that commuters are largely satisfied with the quality of service offered to them and have rated Delhi Metro as very good.”
However, DMRC official said that it will not rest on such laurels and will continue to serve its public with utmost dedication and commitment and bringing out necessary changes/improvements whenever required.
However, areas where the public felt that further improvement could be done pertains to quality of smart cards and tokens, condition of roads, drains and pavements, encroachment and tackling beggar nuisance outside Metro stations.
At present, the ridership of the Delhi Metro has reached above 23 lakhs.
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